A recent study of nurses from the National Center for Biotechnology Information of the U.S. National Library of Medicine suggests "they spend only 37% of their time with patients; much of the rest is consumed by administrative tasks," according to an article this week (September 15) in Forbes. The article stated these administrative and financial tasks are the subject of intelligent automation efforts by long-time Derive Technologies client New York-Presbyterian Hospital, an academic medical center based in New York City.
New York-Presbyterian's efforts are spearheaded by Dr. David Tsay, Associate Chief Transformation Officer at the hospital. Tsay’s brief includes the digital and advanced technology aspects of the hospital’s transformation efforts, including AI. According to Forbes, New York Presbyterian was "ranked the fifth best hospital in the U.S. in 2019 by U.S. News, and the best in New York City and state (for nineteen straight years). Tsay believes AI lends itself to operations that support care delivery. These typically involve manual, paper-based processes that were developed a decade or more ago.

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